General Information

The following sections describe the type of personal information we collect, how we use it, and the options available for managing that information. This Privacy Policy applies to https://www.novicore.net (our “Website”) and to the Novicore products and services (collectively referred to as our “Services”).

EU-US Privacy Shield & GDPR Statement

Novicore complies with international data protection standards, including the EU General Data Protection Regulation (GDPR). For European users, Novicore collects and processes personal data in accordance with GDPR principles of transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity/confidentiality, and accountability.

For transfers of personal data outside the EU/EEA, Novicore takes appropriate safeguards in line with applicable regulations.

Personal Information That We Collect

Novicore may collect the following categories of personal information:

• Contact details: name, email address, phone number, company name, job title.

• Account information: login credentials, billing address, payment details.

• Communications: inquiries, feedback, customer support requests.

• Website usage data: IP address, browser type, operating system, referring/exit pages, date/time stamp, and clickstream data.

• Cookies & tracking data: information collected through cookies, tags, beacons, and similar technologies.

We may also collect personal data from service providers, business partners, and publicly available sources.

How We Use the Personal Information We Collect

We use personal information to:

• Provide, operate, and improve our Services.

• Authenticate users and manage accounts.

• Respond to inquiries and provide customer support.

• Send important updates, newsletters, or marketing communications (opt-out available).

• Process billing, payments, and contractual obligations.

• Analyze usage trends, measure performance, and improve functionality.

• Comply with applicable laws and regulations.

Novicore may share personal information with trusted third parties who help us deliver Services (e.g., hosting providers, analytics platforms).

Web Tracking Technologies

We use web tracking technologies to understand usage of our Services. Technologies such as cookies, tags, scripts, and beacons are used by Novicore and our partners to:

• Analyze trends and user activity.

• Manage the Website and Services.

• Track navigation and engagement.

• Gather demographic information.

Users can manage cookies in their browser settings. If cookies are disabled, some features of the Website may be limited.

Making Changes to Personal Information & Opt-Out

Users may request access, correction, or deletion of their personal information by contacting us at privacy@novicore.net.

European and other eligible users may exercise their GDPR rights, including:

• Right of access

• Right to rectification

• Right to erasure

• Right to data portability

• Right to restrict processing

• Right to object to processing

We will respond to such requests within the timeframe required by law.

Protection of Personal Information

Novicore treats personal data as confidential. We implement reasonable technical, organizational, and administrative security measures to protect information against unauthorized access, misuse, alteration, or loss. Our Website and Services use transport layer security (TLS) encryption.

However, no method of transmission over the Internet or storage system is 100% secure, and we cannot guarantee absolute protection.

Retention of Personal Information

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Disclosure of Personal Information

Novicore may disclose personal data:

• To comply with a legal obligation, such as a subpoena or regulatory request.

• When necessary to protect our rights, users’ safety, or investigate fraud.

• In the context of a merger, acquisition, or sale of company assets, with appropriate safeguards.

• To contracted third-party service providers supporting our operations.

Social Media Features

Our Website may include social media integrations (e.g., LinkedIn, Twitter, Facebook). These features may collect user IP addresses, track Website interactions, and set cookies. Such interactions are governed by the privacy policies of the respective social media providers.

Links to Other Websites

Our Website may contain links to third-party websites. Novicore is not responsible for the privacy practices of these websites. We encourage users to read the privacy policies of any external websites visited.

Changes to This Privacy Policy

Novicore reviews its privacy practices regularly and may update this Privacy Policy from time to time. Any material changes will be communicated via email or a prominent notice on our Website.